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FAQ’s

SUPPORT

Please email us at hello@loversproducts.com.au with any question, concern, or service we can assist you with. Please allow 24 hours for a reply.

BENEFITS

What makes Lover’s formulae so special?

Our Lover’s aqueous and elemental silicone formulae draw inspiration from high end luxury skin care and are made to your design from the purest local Melbourne sourced ingredients. 

Women are connoisseurs of beauty products to enhance how we look and feel. So it seems so bizarre that in the world of lubricants, products to date have been so lacking.

What we need and desire is a beautiful range of products that feel wonderful to apply, silky smooth to use, leave no residue, cause no irritation and help us to feel sexy, confident, aroused and beautiful.

It was this ambition that has inspired our Lovers range. You get to choose the formula that is best for you, as only you can truly understand and appreciate.

We allow you to attain the benefits of applying medical knowledge with sensual insight to achieve the ultimate in female –focussed sexual comfort and enjoyment.  

HOW THIS WORKS

Lovers is the first fully customisable intimate care brand that allows you to create the right lubricant based on your individual needs. Using our quiz you select the base, active ingredient and fragrance. Your selection is then sent to our pharmacy where your unique formulation is made and packaged in an airtight, dose- measured pump bottle.

If you select either the Eternal+ Love or Crazy Love actives then a qualified member of our team will be in touch to check some details before confirming a prescription. These products contain hormones that can only be issued under a Doctor’s supervision.

All products are made to order in Melbourne, Australia.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER

Once you place your order, it will take 1-2 business days for your product to be made. You will receive a shipment notification.

More information about shipping is here

WHAT FORMS OF PAYMENT DO YOU TAKE?

We accept all major credit cards, PayPal, and Apple Pay.

WHERE IS MY ORDER

You can check the status of your order in My Account

CAN I CHANGE OR CANCEL MY ORDER?

As each item is made to order we do not have the ability to change or modify orders. Email hello@loversproducts.com.au within 30 minutes of placing your order if you wish to cancel, and a member of our customer support team will assist you.

WHO WILL DELIVER MY PARCEL?

Your parcel will be sent via Australia Post