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FAQ’s

SUPPORT

Please email us at hello@loversproducts.com.au with any question, concern, or service we can assist you with. Please allow 24 hours for a reply.

BENEFITS

What makes Lover’s formulae so special?

Our Lover’s aqueous and elemental silicone formulae draw inspiration from high end luxury skin care and are made to your design from the purest local Melbourne sourced ingredients.

We allow you to attain the benefits of applying medical knowledge with sensual insight to achieve the ultimate in female –focussed sexual comfort and enjoyment.

HOW THIS WORKS

Lovers is the first fully customisable intimate care brand that allows you to create the right lubricant based on your individual needs. Choose the active,  base and fragrance. Your selection is then sent to our pharmacy where your unique formulation is made and packaged in an airtight, dose measured pump bottle.

If you select Easy Love, Eternal+ Love or Crazy Love actives then a qualified member of our team will be in touch to check some details before confirming a prescription. These products contain ingredients that can only be issued under a Doctor’s supervision.

All products are made to order in Melbourne, Australia.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER

Once you place your order, it will take 2-3 business days for your product to be made. You will receive a shipment notification.

More information about shipping is here.

WHAT FORMS OF PAYMENT DO YOU TAKE?

We accept all major credit cards, PayPal, and Afterpay.

WHERE IS MY ORDER

You can check the status of your order in My Account

CAN I CHANGE OR CANCEL MY ORDER?

As each item is made to order we do not have the ability to change or modify orders. Email hello@loversproducts.com.au within 30 minutes of placing your order if you wish to cancel, and a member of our customer support team will assist you.

WHO WILL DELIVER MY PARCEL?

Your parcel will be sent via Australia Post