FREQUENTLY ASKED QUESTIONS
queries below, but please feel free to reach out to our team directly at
firstname.lastname@example.org if you need further guidance or support
HOW DOES LOVERS WORK?
Lovers is the first intimate care brand that allows for complete product personalisation, empowering you to choose which lubricant best addresses your desires. We use scientific principles to formulate our products, which are designed to provide medically-formulated, cosmetically elegant intimate wellness solutions that are totally tailored to you.
You select the active ingredient, base texture and fragrance of your LOVER, which is then sent to our pharmacy in Melbourne, Australia. There your unique formulation is made and packaged in an airtight, dose-measured pump bottle.
If you select one of our prescription actives – Easy Love, Eternal Love+ or Crazy Love – then a qualified member of our team will be in touch to confirm some details with you. As these products contain medical ingredients, they can only be issued under a Doctor’s supervision.
IS IT SAFE TO USE TOPICAL PRODUCTS ON THE VAGINA?
Yes, very safe. The vagina is an incredible structure with underlying blood vessels that are benefited by topical application. Applied topically, the product is able to be absorbed through the blood vessels, which ensures that it is received directly to the area that is being treated. Our products are all pH balanced and formulated by a gynaecologist.
WHAT ARE THE BENEFITS OF LOVERS PRODUCTS?
Lovers products are elegantly formulated, akin to your most luxurious skincare. Our
aqueous and elemental silicone formulae are of the highest quality and made to your design from the purest local ingredients right here in Melbourne.
With Lovers, you’re invited to enjoy the benefits of sound medical knowledge with sensual insight to realise the ultimate in female-focussed sexual comfort and pleasure.
WHAT SUPPORT IS AVAILABLE?
Please email us at email@example.com with any question, concern or service we can assist you with. Please allow 24 hours for a reply.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, and Afterpay.
I’VE PLACED MY ORDER – CAN I CHANGE OR CANCEL IT?
As each item is made to order we do not have the ability to change or modify orders. Email firstname.lastname@example.org within 30 minutes of placing your order if you wish to cancel, and a member of our customer support team will assist you.
WHEN WILL I RECEIVE MY ORDER?
Once you place your order, it will take 2-3 business days for your product to be made. You will receive a shipment notification.
We use Australia Post for our deliveries. their advice is for pre-Christmas delivery it varies by state with the final cut off being 19th of December with Express Post.
WHO WILL DELIVER MY ORDER?
Your parcel will be sent via Australia Post
HOW CAN I TRACK MY ORDER?
We will provide tracking information to you once your order has shipped, or you can follow the status of your order anytime by logging in to My Account
TRANSACTIONS ARE HANDLED WITH BANK-GRADE SECURITY.
OUR SECURE CHECKOUT IS QUICK AND EASY TO USE.
GET IN TOUCH
HAVE QUESTIONS? GET IN TOUCH WITH US AT ANY TIME.